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Customer Service

We believe that technology is only one aspect of a total business solution and that comprehensive end-to-end service offerings establish the foundation on which true business solutions are built. Depending on the scope and complexity of the project, we have the ability to deliver comprehensive end-to-end services or just those services relevant to a particular engagement.

Our team of industry and applications consultants provides both the vertically-specific and functional expertise to implement a total solution which addresses the requirements of our customers on an individual basis. Thus, clients get the benefit and security of a leading packaged application from some of the largest software companies in the world, along with specific functionality and integration from STT to best address their requirements. As one of the leading Best Software and Microsoft Business Solutions Partners in Middle East, STT provides full, local support throughout the lifetime of your system in addition to comprehensive, certified training for end users.

STT works together with its software publisher partners to deliver remarkable service with commitment, caring, and collaboration to help you reach your business potential.

We deliver our services using methodologies specifically designed for the rapid implementation, management and support of high-quality, cost-effective middle market solutions. You derive the benefits of the following service offerings:

• Deployment - ensure detailed requirements are identified and fully reflected in the system configuration and that the software is efficiently and effectively implemented. In certain circumstances a test-plan is developed and worked through to allow any fine tuning of the system prior to the live roll-out.

• Project Management - a realistic and achievable project plan is developed and agreed by all parties.

• Technical Support - dedicated support technicians are available when needed to ensure uninterrupted operation of your business critical applications. We provide both onsite and remote support. Remote support is provided via patented Desktop Streaming screen sharing and remote control technology.

• Custom Development - the unique aspects of your business, those that make you successful, are not always covered by off the shelf software. Our team of developers can ensure that your unique needs are met via enhancement of standard applications or development of new applications in accordance with your specifications.

• Training - ensure the software is effectively utilized. A comprehensive training plan is developed and delivered.

• Software Upgrades - ensure that your business benefits from new features and capabilities as they become available - on your schedule
 

 

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